Please use the below information to contact our Technical Support Team
Contacting support:
| Customer/Partner | How to Get Help? |
|---|---|
| Customers who purchased solutions from an Authorized Altigen Partner | – Contact Altigen Authorized Partner for Assistance |
| Customers who purchased solutions directly from Altigen | – Contact Altigen support for assistance – Call +1 408 597-9000, option 5 – Make sure you have a valid Customer ID and Tech ID |
| Altigen Authorized Partner | – Contact Altigen Support for assistance – Call +1 408 597-9000, option 5 – Make sure you have a valid Partner ID and Tech ID |
| Freshservice Ticket | – Customer can raise tickets either by sending a email to: [email protected] or https://freshservice.altigen.com/support/tickets/new . Note if using the web link, the submitter will need to be an existing support customer. |
Altigen Support Services hours of operation (Support ID required)
- Mon – Fri: 8:00 am – 8:00 pm EST
- After Hours / Holiday: On call support is engaged by contacting
the support Help Line: 1-408-597-9000, leave a message
Information needed from customer to assist in troubleshooting reported issues
- Reseller Name
- Reseller Contact Information
- Customer Name
- Tenant Name
- Problem Description
- Call date & time
- Caller DID / Callee DID
- Devices used on either side
- Type or action being taken for the call (transfer, or incoming or outbound call)