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Contact Technical Support

Please use the below information to contact our Technical Support Team

Contacting support:

Customer/PartnerHow to Get Help?
Customers who purchased solutions from an Authorized Altigen Partner– Contact Altigen Authorized Partner for Assistance
Customers who purchased solutions directly from Altigen– Contact Altigen support for assistance
– Call +1 408 597-9000, option 5
– Make sure you have a valid Customer ID and Tech ID
Altigen Authorized Partner– Contact Altigen Support for assistance
– Call +1 408 597-9000, option 5
– Make sure you have a valid Partner ID and Tech ID
Jira ticket– Access to be provided to partner / customer to create a service ticket directly in the ticketing system

Altigen Support Services hours of operation (Support ID required) 

  • Mon – Fri:  8:00 am – 8:00 pm EST
  • After Hours / Holiday: On call support is engaged by contacting
    the support Help Line: 1-408-597-9000, leave a message

Information needed from customer to assist in troubleshooting reported issues 

  • Reseller Name  
  • Reseller Contact Information 
  • Customer Name  
  • Tenant Name  
  • Problem Description  
  • Call date & time 
  • Caller DID / Callee DID 
  • Devices used on either side 
  • Type or action being taken for the call (transfer, or incoming or outbound call)