CoreInteract Release Notes
Table of Contents
Production Release
Release Type: Major
Release Date and Time: 01/09/2023
Product Solutions: CI, CA, CE and WI
Environment: US Production
Included Product Features
CoreInteract (CI)
- CI Workflow Call Transfer (CoreInteract Admin Web Version)
- Transfer Calls to an External Number
- Set Up With Workflow Builder Using External Transfer Logic Card
- CI Power BI Report Integration
- CI Power BI Call Detail Report (CoreInteract Admin Web Version)
- Outbound Call Detail added to Standard Reports
CoreAttendant (CA)
- In App Call Controls
- Manage Calls within CoreAttendant
- Blind Transffer, Consult Transfer, Hold and End
CoreEngage (CE)
- CE Connect (Web Version)
- Customize Business Systems to Integrate with CoreEngage for Card to Pop-up with Incomming Communications
- Example: Salesforce, Dynamics, Sharepoint.. etc.
- Professional Services Required for Configuration
- CE In App Call Controls
- Manage Calls within CoreEngage
- Blind Transfer, Consult Transfer, Hold and End
- CE Outbound Calling
- Initiate Outbound Calls from CoreEngage
- CE Queue View
- View Calls in Queue
Workgroup Insights (WI)
- WI Dashboard Permission Management
- Access CoreInteract Admin for Permission Management from Dashboard
- WI Supervisor Join
- Ability for Supervisor / Workgroup Owner with Workgroup Insights Enabled to Monitor Calls
- User Can See When Join Feature is Initiated
- Caller Is Unaware When Join Feature is Initiated
- Join Feature Continues if / when Call is Transferred