Create Hours of Operation CoreInteract gives you the ability to create multiple hours of operation to suit your business needs. This is an important...
Organizational Management Organizational Management in CoreInteract is used to easily configure which roles/users have access to view/manage other roles/users’ information. For example,...
Create Workgroups Workgroups are created to easily designate a group of individuals whose expertise can easily manage specific calls. CoreInteract allows you...
Create Workflows Workflows are a unique feature in CoreInteract where you can visually and easily configure how a call is routed, queued,...
User Management Introduction You can review all of your Users that have been assigned to CoreInteract by navigating to the User Management...
MaxCloud Administrator Azure Admin Consent To enable Azure admin consent follow the below steps: Open an incognito window. Input the URL: https://login.microsoftonline.com/{domainname}/adminconsent?client_id=5e814480-6cab-45c4-8fc3-19cb2e84a2b5 (replace...
CoreAttendant Administrator (CAA) User Guide Overview and Purpose CoreAttendant Administrator (CAA) is used to manage Operator workgroups and CoreAttendant settings by the assigned administrator. This...