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Introduction to CoreInteract

Dashboard Navigation

When you have logged into CoreInteract you will be presented with the Summary Dashboard which shows.

1. Usage Summary – This tells you how many users you have available. How many workgroups have been set up and how many external data sources you have connected.

2. Configuration Tasks – Any outstanding tasks will be highlighted here. Click on the task to go directly to that page.

3. Call Volume Metrics – This shows you a snapshot of the number of calls received for the past week. You can specify workgroups or users to compare.

4. Training and Guides – Any important documents will be available here.

Updated on 29 October 2021

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